Graphical coverage view
A clear representation of what is under maintenance, where it is and when each contract expires.
Is that covered?
What’s that contract number?
Who do we call?
Three questions that stop a room. DWC-IT answers them for you with a free maintenance contract and license management service—eliminating another single point of failure in your organization.
01 — THE PROBLEM
Coverage information
Coverage information
lives in too many places.
Maintenance renewals arrive from different vendors, on different dates, for equipment that has moved since it was bought.
In most organizations the real record is a spreadsheet, a shared mailbox and one person’s memory. It works until that person is on vacation, changes role or leaves—and then a switch fails in a location nobody can identify, on a contract nobody can find, with a vendor nobody is sure to call.
That is a single point of failure, and it is entirely avoidable. DWC-IT keeps a second, independent view of your maintenance and license position so the answer does not depend on one desk.
- × Renewal dates discovered after they pass
- × Coverage status unclear during an outage
- × Contract numbers held in one person’s inbox
- × Equipment location not matched to the agreement
- × Support paid for on assets already retired
02 — THE SERVICE
Free. Not a
Free. Not a
trial, not a tier.
DWC-IT provides maintenance contract and license management at no charge to customers. It exists because it makes the rest of the relationship better: when we can see what you own and when its coverage ends, we can give you useful advice instead of a price list.
The best free service in the industry
A clear graphical view of what is under maintenance, where it is, and when contracts expire—maintained alongside your own records rather than replacing them.
Under maintenance Visible
Location Mapped
Contract number On record
Expiration date Tracked
Who to call Answered
The five answers you need during an outage
03 — WHAT GETS TRACKED
Serialized asset
Serialized asset
management.
Contract management only works at the serial number. These are the fields DWC-IT maintains with you, and what each one prevents.
FieldWhat it recordsWhy it matters
Asset & serialPlatform, model and serial number of each covered deviceIdentifies the exact unit on a support call
LocationSite, building, room or rack position where the asset sitsStops the search for equipment that has been moved
Contract numberThe agreement the asset is covered underRemoves the delay at the start of every incident
Vendor & entitlementWho provides the support and at what levelMakes sure the right party is called first
Expiration dateWhen coverage ends for that asset or agreementRenewals are planned instead of discovered
License agreementSoftware entitlements attached to the estateReduces exposure at audit and at renewal
StatusActive, due for renewal, retired or disposedSupport is not paid for on assets that have left
04 — WHAT YOU GET FROM IT
Visibility that changes
Visibility that changes
the conversation.
The register is not the point. The point is what becomes possible once the information is in one place and somebody outside your team is also watching it.
Expiration tracking
Renewals surface early enough to be budgeted, negotiated or deliberately allowed to lapse.
Location management
Assets tied to sites and racks, so an incident does not start with a search.
Vendor coordination
The right support party identified for each asset, with the entitlement level on record.
Spend review
Coverage on retired or redundant equipment becomes visible—and can be stopped.
Refresh planning
Expiry dates and asset age together make the replacement conversation far easier to defend.
Two sets of eyes · one shared record
05 — REMOVING THE SPOF
Two sets of eyes beat
Two sets of eyes beat
one heroic spreadsheet.
Two sets of eyes on license and maintenance agreements is better than one single point of failure—who sometimes takes a vacation. The DWC-IT register sits alongside your own records, so continuity does not depend on any one person being reachable.
- ✓ Coverage questions answerable by more than one person
- ✓ Record survives staff changes and role moves
- ✓ Renewal cycle no longer depends on a single calendar
- ✓ A second opinion before a renewal is signed
06 — EXISTING CUSTOMERS
Already using
Already using
the portal?
Existing contract management customers have their own login for the register. If you need access restored or a new user added, contact DWC-IT directly.
07 — GET SET UP
Send the renewal
Send the renewal
you’re least sure about.
One contract is enough to start. DWC-IT will build the register from there, at no charge, and tell you what it finds.